Write two different messages to a customer who had a bad experiences in your restaurant. the first letter should be a positive writing example and the second should show poor writing skills.

1. Clear

Use simple, plain English. No jargon. Use headings and bullet points, so that the content is easy to follow and read.

2. Credible

Make sure there are no typos and all the provided information is “correct”. But the letter should also look and read the part – it should “look and sound like your brand.”

3. Answered

Answer all the questions that have been asked (and any that may come after). Get to the point quickly, as that’s the best way to reduce frustration and repeat contacts.

4. Tone

Using the right tone, that fits the reader (or customer) and the reason you’re contacting them. We expect the tone used in an apology letter to be different from the tone used in a special-offer email.

Fran also recommends that you “keep it personal and human and consider if a letter or email is really the right medium. Sometimes a quick, good-old-fashioned call works best.”

nobody knows everything, but parents are normally more experienced than their children based off of worldly experience despite the fact that a child might think that they know better than their parent in any given situation this might just be caused by ignorance and lack of experience.

historically speaking, military dictators usually come into power

as the result of a military coup d'etat that was successful against  

whatever form of government existed before.  

sometimes the military dictator was put in place by winning a civil war.  

    occasionally military dictators conduct phony 'elections'  

in order to claim that they were elected by the people.

but there are never any serious candidates running against the dictator.

when a dictator becomes too old for governing his country,

he usually tries to arrange for one of his sons to take over power  

after he is dead and gone.  

when that is not possible, some secret decisions within the military

results in the next dictator taking power

—whether by means of an 'election' or another coup d'etat.  

    countries with little experience of other forms of government

often assume that a military strongman is their natural leader.  

military dictators want to stay in power for as long as possible.  

often the only way they leave office is feet first,

that is, they must die or be killed while still in power  

before the next form of government will take over.

explanation: