Use the headings in “Fears and Phobias” to examine the main ideas the author presents. In your own words, describe the way the author orders the information

Susan wants to communicate with julia. arrange the steps of the communication process in the correct order. 1. susan realizes that she would be able to best convey her business plan through an email. 2. julia receives the email. 3. susan drafts an email including all the necessary details of the business plan and sends it across to julia. 4. julia sends an email back to susan summarizing what she understood and stating that she liked susan’s business plan. 5. susan thinks of a business plan that she wants to share with julia. 6. julia reads and understands the business plan that susan wants to share.

Which letter represents the atomic number? a) a b) b c) c

For the speaker, which of the following is a less distracting and easier approach than using a presentation outline? a. using post-it notes, color coded b. using notecards c. using full sheets of lined notebook paper d. using the preparation outline