Business, 09.09.2019 22:30 Angeldelissa
Speedy swift is a package delivery service that serves the greater atlanta, georgia metropolitan area. to maintain customer loyalty, one of speedy swift's performance objectives is on-time delivery. to monitor its performance, each delivery is measured on the following scale: early (package delivered before the promised time), on-time (package delivered within 5 minutes of the promised time), late (package delivered more than 5 minutes past the promised time), lost (package never delivered). speedy swift's objective is to deliver 99 percent of all packages either early or on-time. another objective is to never lose a package.
speedy collected the following data for last month's performance:
on-time on-time early late on-time on-time on-time on-time late on-time
early on-time early early on-time on-time on-time on-time on-time on-time
early on-time early on-time on-time on-time early on-time on-time on-time
early on-time on-time on-time early early on-time on-time on-time early
early late late on-time on-time on-time on-time on-time on-time on-time
on-time late early on-time early on-time lost on-time on-time on-time
early early on-time on-time late early on-time on-time on-time on-time
on-time on-time early on-time early on-time early on-time late on-time
on-time early on-time on-time on-time late on-time on-time on-time on-time
on-time on-time on-time on-time on-time early early on-time on-time on-time
(a) what scale is used to measure delivery performance? what kind of variable is delivery performance?
scale (click to select)
variable (click to select)quantitativequalitative
(b) construct a frequency table for delivery performance for last month.
performance frequency
early
on-time
late
lost
(c) construct a relative frequency table for delivery performance last month. (round your answers to 2 decimal places.)
performance relative frequency
early
on-time
late
lost
-
(d) analyze the data summaries and write an evaluation of last month's delivery performance as it relates to speedy swift's performance objectives.(omit the "%" sign in your response.)
packages either early or on-time %
packages lost %
Answers: 3
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