Video quiz the story in the video describes how the ceo of japan airlines, haruka nishimatsu, serves as an example of

C) Several of the characteristics of a high performing strategic leader.

Explanation:

Nishimatsu established several policies (e.g. open-door, eating with employees, etc.) to decentralize planning strategies.

Nishimatsu also had the habit of talking with flight attendants and other low level employees as a way of being well informed about the airline's operations.

He even decided to take a wage cut when the airline was in financial trouble, which is extremely uncommon for a CEO.  

Nishimatsu's behavior and traits made the employees have a very positive opinion of him, and they felt he was approachable and a true leader.

answer; /// i believe that the correct answer is ( contemporary crm)

answer; (a) calling people who have not shown interest in the product and asking them to buy it;