Acompany has implemented salesforce service cloud. the company needs key performance indicators (kpis) ensure that its customer support service center is profitable. which three metrics can be used to executive management understand service center costs?
(a) all cases closed month -to -date
(b) all open cases by channel
(c) case resolution time
(d) all cases by customer
(e) all open cases by priority

following options are correct:

A - All Cases Closed Month to dateB - All open Cases by ChannelC - Case resolution time

Explanation:

A Key Performance Indicator is a cumulative value that shows how effectively a firm is accomplishing core business goals.                  Groups use KPIs to assess their achievement in attaining targets.Based on Salesforce Customers, Service Cloud offers you a over all view of your clients and helps you to offer better, quicker and more quality service.                                                                                               It was never easier to share one-to-one with any company, through various channels and on any computer.