Andrea Arenas is the owner of 2 Places at 1 Time, a concierge company. She and her staff of 60 perform everyday services such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office for people who are too busy to perform these simple acts. She has often been hired by major corporations to perform services for their harried executives, and now many of her major clients are providing perks like her service to their employees. Her staff is overworked and she is hiring more employees to fill demand. Arenas is not experiencing ; in fact, all of her employees are providing the maximum level of services to customers.