Which of the following is an example of a disruptive innovation? A. Use of smartphones with Internet access replacing use of
landlines
B. cruise line adding more destinations to their itineraries
C. Using different colored materials to create a line of shoes
D. An airline company purchasing a new jet

Which of the following represents an unlimited queue? a. toll booth serving automobiles on the interstateb. drive through lane at a fast food restaurantc. faculty office with limited seating during office hoursd. restaurant with no outside seating and limited capacity due to fire departments restrictionse. small barbershop with only 5 chairs for waiting customers