A(n) is a service characteristic that can be easily assessed prior to purchase, such as the size of a mattress or the color of curtains.

Bella is the new president of first edition, a group dedicated to the promotion of english literacy in first-generation immigrant communities. in the two years that have passed since bella took the position, the organization's members have become more passionate about their mission and intensified their activities—they put in long hours teaching children to read, promoting the program to parents, and soliciting donations. bella's strength is in her ability to inspire others and make them believe that they are part of something greater than themselves. which term best captures bella's leadership style? a. transactional b. transformational c. legitimate authority d. absolute authority

Greater concern for innovation and quality has shifted the job trend to using more broadly defined jobs. t/f

Job applications give employers uniform information for all employees,making it easier to