What is not a service provided by a properly written business letter? a.) politely expresses sadness, regret, or appreciation. b.) serves as a record for transaction or purpose. c.) conveys a message about a specific matter of importance or concern. d.) builds goodwill and rapport for the person or agency sending the letter.

The greatest gift the sumerians gave the world was the invention of writing. the sumerians were a wealthy people. they needed some way to keep track of what they owned. they began drawing pictures. they used a reed as a pen. they drew on soft pieces of clay. the soft clay was then dried in the sun. the tablet became a permanent record. later, the sumerian drawings changed into wedge-shaped symbols. this kind of writing is called cuneiform. by putting symbols together, the sumerians could write entire sentences.