1. employees should make an effort to put themselves in the customer’s shoes as part of: a. understanding and empathy b. control c. none of these d. information

Why is it important to know the difference between stressors we can control and those we can't? a)we can neglect the effects of uncontrollable stressors and focus on the controllable ones. b) it gives us a sense of power to know that we have control over certain stressors. c)it us come up with strategies to reduce the effects of a stressor.

Compare contrast to curl up and arm hang tags and explain why different test cannot be used interchangeably

Which action best increases one’s stamina a) exercising when you feel like it b) saving so much that one like sleep c) refusing to exercise to save the energy needed to work d)exercising on a regular basis