Customer service in a medical practice should be demonstrated by

Characteristics of moderate sedation include: a. difficult arousal b. independent and continuous maintenance of a patent airway c. no experienced amnesia d. hemodynamic instability

Anurse recently administered filgrastim intravenously to a client who has cancer and is receiving cytotoxic chemotherapy. for which of the following data, discovered after the medication was administered, should the nurse consider filling an incident report? a. the client had chemotherapy 12 hr before the medication was administered. b. the nurse flushed the client’s iv line with d5w before and after the medication was administered. c. the client’s absolute neutrophil count was 2,500/mm^3 before the medication was administered. d. the medication vial sat at the room temperature for 2 hr before it was administered.

Do you consider cultural norms to be more important than diplomatic norms? when two cultures disagree about appropriate communication, how do you think the issue should be resolved? in other words, which culture norms should be given priority?