E-commerce international is fast growing small company specializing in consumer electronics. managers at e-commerce international are exploring the idea of using the big five personality dimensions in hiring and improving work-related behaviors and job performance. e-commerce managers should be aware that being good-natured, empathetic, caring, and courteous are characteristics of people with high:

Neuroticism

Explanation:

Neuroticism is one of the Big Five higher-order personality traits in the study of psychology. Individuals who score high on neuroticism are more likely than average to be moody and to experience such feelings as anxiety, worry, fear, anger, frustration, envy, jealousy, guilt, depressed mood, and loneliness.

explanation:

pay attention. give the speaker your undivided attention, and acknowledge the message.

show that you're listening. use your own body language and gestures to show that you are engaged.

provide feedback.

defer judgment.

respond appropriately.

no

explanation: