Effective Written Communication on the Job – Email Scenarios Scenario A: You work in the customer service department for Walmart. You receive a complaint regarding a customer’s experience in the electronics department of a local store. The customer was felt that they were disrespected.

Scenario B: You work in a sporting goods store. A customer has written to you asking if you have a product in your store called the Fitbit. Your store does carry it along with other competitive products.

Scenario C: You work in the marketing department for a cell phone company. You were recently approached in a phone call from an advertising firm asking if you would like to purchase pens with your company’s logo on it from them.